Help Center
General Store FAQs
Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your order's progress through our carrier's website. If you have any issues with tracking your order, please contact our customer support team for assistanc
We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 24 hours of placing your order. While we cannot guarantee that we will be able to accommodate your request, we will do our best to assist you
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed through a secure checkout system to ensure the safety and security of your personal informatio
Absolutely. We take your privacy and security very seriously. All transactions are processed through a secure encryption system to ensure your personal information is protected. We do not store credit card details nor do we share customer details with any 3rd parties.
Product Specific FAQs
The TWO TREES® SP-5 Core XY 3D Printer stands out due to its full metal body, double linear guide, and DDB extruder which contribute to its stability, precision, and reliability. Additionally, its large printing size of 300x300x350mm allows for the creation of large models. The printer also features power resume, filament detection, and auto-leveling functionalities, enhancing the user experience by making printing more efficient and user-friendl